Frequently Asked Questions
FAQ'SDo you only sell online?
Yes, we are an online retailer and LENA products can only be purchased by ordering online.How can I pay for my order?
You can pay using the following cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal payments.How can I track my order?
We will email you your tracking number along with confirmation of your order after an order has been placed. However, all orders sent with Royal Mail will only be scanned at delivery.How long will my delivery take?
We will process your order within 24 hours. Please allow 3-5 working days for delivery in UK, 5-10 working days for European destinations and 7 – 14 days for all other international countries. (Please note these are guidelines and can arrive sooner).Can I change my item or get a refund?
Unfortunately, we are unable to accept a return or issue a refund due to hygiene reasons. Please choose your shades carefully. We cannot always guarantee the colour shown because of the resolution of the different computer screens and mobile phones. We do our best to display the shades of the nail polishes as accurately as possible. However, if you receive a faulty or damaged item then please contact us at firstname.lastname@example.orgDo you only deliver in the UK?
We ship in the UK, Europe and to international countries.The colour I want is out of stock. When will you re-stock your shades?
Our popular shades can sell out quickly. You can always check back to see if the shade has come back in stock. We will try our best to replenish any shades that are sold out as soon as possible.Are all LENA nail polishes breathable or water permeable and halal friendly?
All our gloss and matte breathable nail polishes are halal friendly ( these can be identified because they have a white cap ). We continually test our nail polishes for water permeability and we also have a report from a 3rd party laboratory confirming that these nail polishes are breathable water permeable. Our Gel Effect Nail Polish range is NOT halal friendly ( these can be identified because they have a black cap ). Please take note of this when browsing the website.
Is your Gel Effect Nail Polish range breathable or water permeable and halal friendly?
No our Gel Effect Nail Polish range is not breathable, water permeable or halal friendly. If you would like to purchase a halal friendly nail polish please choose from our breathable (gloss) or matte range.
How should I apply your Gel Effect Nail Polish?
Achieve gel effect nails in two easy steps:
Step 1: Apply two thin coats of Gel Effect Nail Polish, in your chosen colour - just as you would do with a normal nail polish. Wait approx 1 minute.
Step 2: Apply a layer of the Gel Effect Nail Polish Top Coat. Wait approx 5 minutes. Apply another layer.
Please note the Gel Effect Nail Polish is not halal friendly.
Is your Gel Effect Nail Polish vegan friendly?
Yes, all of our nail polish is vegan friendly.What ingredients are used in LENA nail polishes?
Here is a list of the ingredients we use:-
Butyl acetate, Ethyl acetate, Nitrocellulose, Acetyl Tributyl Citrate, Adipic Acid/ Neopentyl Glycol/ Trimellitic Anhydride Copolymer, Isopropyl Alcohol, Phthalic Anhydride, Styrene/ Acrylates Copolymer, Stearalkonium Bentonite, Trimethylsiloxysilicate, n-Butyl Alcohol, Silica, Benzophenone-1, Trimethylpentanediyl Dibenzoate, Polyvinyl Butyral, Stearalkonium Hectorite, Diacetone Alcohol, Acrylates Copolymer, Sucrose Acetate Isobutyrate, Citric Acid,Do your nail polishes contain alcohol? If so how can they be halal friendly?
Yes, as you can see from the ingredients list above our polishes contain n- butyl alcohol, diacetone alcohol and isopropyl alcohol. However, please note that these alcohols are not the same as alcohols such as ethanol found in alcoholic beverages i.e. Beers, wines, spirits etc. The alcohols we use are not derived from grapes and do not cause intoxication. The alcohols present in LENA nail polishes are of a chemical nature and are therefore not prohibited in Islam. We do not use any haram ingredients.How many coats can I apply for the nail polish to be wudhu friendly?
LENA nail polishes have been tested for water permeability for up to 2 coats. We recommend you rub your nails thoroughly to allow maximum permeability of water to reach the nail bed. Do not apply more than 2 coats (including Top & Base) if you plan to make wudhu or ablution.What makes LENA nail polishes breathable? Are they healthier for my nails than traditional nail polish?
We use a special polymer that allows moisture to pass through to the nail bed allowing your nails to breathe. Say ‘goodbye’ to discoloured nails due to deprivation of oxygen.Do LENA nail polishes contain harmful chemicals found in traditional nail polishes?
No, LENA polishes are (5 Free).
Are LENA nail polishes vegan friendly?
YesWhat is the quality of LENA nail polish?
LENA nail polish has an exquisite formula and applies easily with a wide brush leaving a beautiful finish. A must add to your existing nail polish collection.How long will my nail polish last without chipping?
Normally 5 days but as each individual is different we cannot guarantee it but if hands are well looked after then 5 days minimum.Why are LENA nail polishes cheaper than other breathable nail polish brands?
We founded the brand LENA to cater to all the people who found that breathable nail polishes were much more expensive than traditional polishes. We wanted to bring the price of breathable nail polish in line with traditional polish. We as an online retailer have the opportunity to pass the savings on to our customer. We have done what we set out to achieve without compromising on the quality of our nail polish. Now you can wear breathable nail polish without breaking the bank.Do you sell halal nail polish remover and other halal nail treatments?
No, unfortunately, we do not at this moment, but we are looking to add these products to our range soon.Can I stock LENA nail polishes in my salon or shop?
Yes, please contact us at email@example.comCan I become a stockist or distributor of LENA nail polishes outside of UK?
Yes, simply contact us at firstname.lastname@example.org