Delivery and Returns Info

COVID-19 UPDATE

Firstly, we'd like to take a moment to say we hope that you are all as well as you can be during this time. 

 

SAFE CONTACT-FREE DELIVERIES & DISTANCING

We are still operating and taking orders as usual, however, we have updated the delivery process to keep you safe.

Our dedicated courier, Royal Mail, is taking new precautions to protect both employees and customers during this time. A new process has been put in place to ensure your orders are received safely, and your delivery will be completely contact free. 
Signed for orders will no longer require a signature. Your delivery driver will now knock on the door to your home or building and wait at a safe distance to ensure you receive your parcel.
You can find more information about this on the dedicated page on the Royal Mail website, here.
We are proud to offer you a safe delivery option during this time.
LENA xo

 

Stay safe, enjoy your nail polish. As always, you can reach us at info@lenanailpolish.com with any questions.

 

DELIVERY TIMESCALES & COVID-19

Due to the current climate please expect a delay in receiving your nail polish. We are endeavouring to minimise these delays as much as possible. 

 

UNITED KINGDOM

Please note: Due to the current climate, please expect a delay receiving your order. We will endeavour to deliver your parcel as soon as possible, but temporarily we cannot guarantee that it will arrive within the usual timescale.

Standard delivery (2-5 working days) Please expect a longer than usual delivery time for this service.
Spend over £15 = FREE STANDARD DELIVERY
Orders under £15 = £2.99 Standard delivery 
Express delivery (1-3 working days) 
£4.99 . Please expect a longer than usual delivery time for this service.

 

 

INTERNATIONAL DELIVERY

Please note: Due to the current climate you may experience a slight delay receiving your order. We will endeavour to deliver your parcel as soon as possible, but temporarily we cannot guarantee that it will arrive within the usual timescale. 

NORTHERN IRELAND, JERSEY, GUERNSEY & NON UK MAINLAND 

Standard delivery (5-10 working days)

Spend between £0.00 - £30.00 = £9.95

Spend over £50.00 = FREE DELIVERY!

 

EUROPE

Tracked delivery (5-10 working days)
 

Spend between £0.00 - £50.00 = £9.95

Spend over £50.00 = FREE DELIVERY!

*Tracked delivery service for all European Deliveries

 
REST OF WORLD

Tracked delivery (5-10 working days)

All orders (no minimum spend) = £125.00

*Tracked delivery service for all Worldwide Deliveries

 

RETURNS

To be eligible for a return, your package must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. To see if you are eligible for a return please email info@lenanailpolish.com. 
Due to hygiene reasons we cannot take packages that have been opened, unless faulty.  Please note; this means that if you change your mind and want to return your order - you must not open the parcel when it arrives.
All complaints including items not received or damaged items must be notified within 14 days of the goods being ordered. We will not accept any responsibility for complaints made after 14 days.
If items are damaged in transit please send clear photographic evidence of the damage to info@lenanailpolish.com, clearly stating the issue, your full name and order number. 
Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please note we do not offer refunds or exchanges on sale items.
To complete your return, we require your order number or proof of purchase.
You can find more information about this by reading our terms and conditions.