Delivery and Returns Info

 

DELIVERY INFORMATION

 

UNITED KINGDOM

Express delivery (1-2 working days) 
£4.99 *when placed before midday.

Orders placed before 12pm will be despatched on the same day. In 95% of cases the order will arrive the following working day but we do not guarantee this. 

All orders placed after 12pm on Friday be sent out on Monday.

Standard delivery (2-5 working days)
Spend over £15 = FREE STANDARD DELIVERY
Orders under £15 = £2.99 

 *Excluding bank holidays, public holidays.

 

INTERNATIONAL DELIVERY

NORTHERN IRELAND, JERSEY, GUERNSEY & NON UK MAINLAND 

Standard delivery (5-10 working days)

Spend between £0.00 - £30.00 = £9.95

Spend over £50.00 = FREE DELIVERY!

 

EUROPE

*excluding Norway

Tracked delivery (5-10 working days)
 

Spend between £0.00 - £50.00 = £9.95

Spend over £50.00 = FREE DELIVERY!

*Tracked delivery service for all European Deliveries

 

REST OF WORLD & NORWAY

Tracked delivery (5-10 working days)

All orders (no minimum spend) = £75£125.00

*Tracked delivery service for all Worldwide Deliveries

 

CUSTOMS & IMPORT CHARGES FOR NON-UK ORDERS

Please note as of 1st July 2021, purchases made from outside of the UK may be subject to customs and import charges. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. 

RETURNS

To be eligible for a return, your package must be unopened and unused and in the same condition that you received it. It must also be in the original packaging. To see if you are eligible for a return please email info@lenanailpolish.com. 
Due to hygiene reasons we cannot take packages that have been opened, unless faulty. Please note; this means that if you change your mind and want to return your order - you must not open the parcel when it arrives.
All complaints including items not received or damaged items must be notified within 14 days of the goods being ordered. We will not accept any responsibility for complaints made after 14 days.
If items are damaged in transit please send clear photographic evidence of the damage to info@lenanailpolish.com, clearly stating the issue, your full name and order number. 
Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Please note we do not offer refunds or exchanges on sale items.
To complete your return, we require your order number or proof of purchase.
You can find more information about this by reading our terms and conditions.
CANCELLATIONS

It is not usually possible to cancel your order once placed and processed. However, if you do cancel an order in time; please note that we will deduct a £4.95 processing fee from your order.